If it’s so bad on Scotland’s trains why did only 0.025%* complain to the FM?

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John Robertson
If it’s so bad on Scotland’s trains why did only 0.025%* complain to the FM?

83 people wrote to complain about lack of punctuality and other problems on Scotrail services. Out of context, I suppose it seems quite a lot but there were 97.8 million passenger journeys in 2018. Even if we generously estimate the total number of passengers to around that figure divided by 300 (everyone on the train 300 days a year), we still have around 326 000 passengers. https://orr.gov.uk/__data/assets/pdf_file/0007/28195/scotrail-factsheet-1718.pdf If only 83 of them were mad (angry) enough to write to the…

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John Robertson
If it’s so bad on Scotland’s trains why did only 0.025%* complain to the FM?